What Data We Collect and Why We Collect It
When you open an account with us, we collect the information you provide directly — your name, email address, phone number, and the payment method you connect, whether that is DANA, OVO, or GoPay. We also record transaction data each time a deposit or withdrawal is
-
1
processed through your chosen wallet so we can verify activity and resolve any disputes quickly. Device identifiers, browser type, and session logs are collected automatically when you access the platform, including from Jakarta or Surabaya. This helps us detect unusual login patterns and keep your account
-
2
secure. We do not sell your personal data to third parties. Data shared with payment processors — including your e-wallet provider — is limited strictly to what is needed to complete your transaction. We retain account data for as long as your account is active and
-
3
for a period after closure as required by applicable rules. You may request a full summary of the data we hold on you at any time through our support channel. Availability of all services depends on local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.